Inside Sales Representative - Industrial Automation

Ihre Aufgaben

• Respond to incoming customer inquiries by phone, providing price and availability information to authorized distributors, general distributor details to other customers, and accurate updates on order status.
• Deliver professional technical support and maintain strong, service‑oriented relationships with the existing customer base.
• Prepare and respond to requests for quotation, and set up new customer accounts as required.
• Process customer orders received via fax and email, ensuring correct account status, accurate pricing, and complete purchase order documentation.
• Enter orders into their system and issue order acknowledgements, including any pricing adjustments or updated shipment schedules.
• Monitor open orders, coordinate shipment timing upon receipt of goods from the factory, and enter shipment details into the system.
• Issue invoices promptly following shipment completion.
• Receive incoming shipments, verify quantities, and record receipts in the system.
• Organize warehouse activities including shelving incoming goods, pulling materials to fulfill orders, and conducting scheduled inventory counts.
• Prepare outbound shipments, pack goods securely, and enter shipping information into UPS or Federal Express systems.
• Manage inventory levels to ensure product availability for future orders, place replenishment orders with Japan, and resolve existing backorders.
• Maintain and distribute product literature and catalogs, support trade show activities both in the office and on‑site, and follow up on all sales leads to support business development.